While browsing for something else recently, I came across this gem. Quite a few articles have been written about measuring the impact of public libraries. In 2006, Michael Gorman wrote this article on measuring the impact of academic libraries, “The Louder they Talked of Outcomes, the Faster We Counted Our Beans”: Measuring the Impact of Academic Libraries, SCONUL (Society of College, National and University Libraries), London 29th November 2006.
Note: While the paper is currently dated “2009″, a retired Michael Gorman reported today via email that the paper was actually presented at a SCONUL meeting in London in 2006. Truth in reporting!
The article will be of interest to anyone interested in how to measure the impact of library services on their community.