Interested in pursuing the role of the library as community engagement leader? There is increasing awareness of the leadership role libraries can play in engaging their communities by convening deliberative conversations. Here are several resources that I’ve shared elswhere this week.

Context:

Shifting Roles for Public Libraries: From Supporting Player to Community Engagement Leader – This is an excellent blog entry on the role of public libraries in community engagement, posted by EngagingCities, picked up by the National Coalition for Dialogue & Deliberation (NCDD) blog, and shared with deliberate@ala.org, the ALA listserv for those interested in civic engagement. The article links to the excellent, 4-page, Urban Libraries Council Leadership Brief on Civic Engagement.

Courses:

To hone your own skills, consider attending the just-announced, 4-part webinar series, Hosting Public Forums @ your library, sponsored by the American Library Association’s Center for Public Life and ProgrammingLibrarian.org. It appears that ALA membership is not required to register. Each webinar is an hour and offered from 3-4pm Central time.

• 2/28  An Introduction to Convening Forums @ your library - Register here
• 3/28  Moderating Forums @ your library–Nuts and Bolts
• 4/24  Practicing Moderating @ your library
• 5/22  Convening Forums @ your library–Nuts and Bolts

Connect with peers:

• ALA Center for Civic Life Blog
• Libraries Foster Civic Engagement (ALA Connect site)
• ALA’s Civic Engagement listserv: deliberate@ala.org – To subscribe, visit http://lists.ala.org. Search for “deliberate”.
• Libraries and Civic Engagement survey (ALA)

Here is an update on WebJunction courses. You may receive another version of this message soon if you have a WebJunction account or are currently enrolled in a course. Here’s a summary so that you can proceed and advise others accordingly.  

1. LE@D courses – Enroll in January, Complete by February

Update, 1/24/12: WebJunction reported today that members will have the opportunity to enroll in LE@D courses through January 31, as previously reported. However, there will be more time to complete the courses. Members enrolled in courses will now have LE@D course access through February 29. That is, those who enroll in a LE@D course by January 31 will have the month of February to complete the course.

If a solution emerges to continue offering the LE@D courses into the future, we will let you know.

For background see,  “Important Notice: Uncertain Status of LE@D courses”.

2.       Course Completion Prior to WebJunction Migration – Enroll Anytime, Complete by February or Re-Enroll in March

In a separate notice, related to the WebJunction course migration to a new platform, WebJunction reported today that the deadline for course completion for all courses in the WebJunction catalog has been pushed back from January 31 to February 29. Advice to WJMN Members: To avoid losing any current course progress, please complete all enrolled courses by February 29, January 30, 2012. Any course still in your active My Courses list after that date will need to be re-added and restarted after the upgrade.

For background, see “Reminder for WebJunction Course Takers”, 1/6/2012.

3.       Comment: Although the two matters above have the same deadline for course completion, they are separate issues at the moment! The University of North Texas (UNT) ended its LE@D program after WebJunction began planning for migration to a new platform. Conversations continue, but we cannot guarantee that LE@D courses will be available after the deadlines above.

This message was sent to all WebJunction Minnesota members via email last week. This is not related to the coming WebJunction platform change.

[Update, 1/24/12, 1:15pm: WebJunction reported today that members will have the opportunity to enroll in LE@D courses through January 31, as previously reported. However, members enrolled in courses will now have LE@D course access through February 29. That is, those who enroll in a LE@D course by January 31 will have the month of February to complete the course.]

Original Message:

If you had your heart set on taking a particular LE@D course, consider doing so this month, January.

It has come to our attention that the University of North Texas (UNT) has discontinued its LE@D program. They are not accepting course enrollments after the end of January. While WebJunction hopes to continue access to LE@D courses beyond January, the status of the LE@D courses is uncertain due to changes at UNT.

Since we cannot guarantee how long LE@D course enrollment will be available, we want to inform you of this situation, so that you have the opportunity to enroll and complete LE@D courses by January 31st.

We know that LE@D courses are definitely available through January 31. You will be able to enroll, complete courses, and print course completion certificates through January 31 via the WebJunction Minnesota (WJMN) Course Catalog, http://mn.webjunction.org/catalog. To view just the LE@D courses in the WJMN catalog, click here, http://bit.ly/zBAIHN.

We also want you to know that there is high interest in the LE@D courses across the country. WebJunction, state library agencies, and others are currently pursuing conversations with UNT about possibilities for keeping these well-regarded, library-related courses available. Hopefully, a solution will be found to keep these staff development courses available past January 2012. LE@D courses have been an important resource for the Minnesota library community.

We will keep you posted as more information becomes available. If you have any questions, contact WJMN Team Lead, maryann.vancura at state.mn.us.

WJMN Team
Mary Ann Van Cura, State Library Services
Cecelia Boone, Minitex

Past ALA President, Nancy Kranich, provided an excellent summary of opportunities to learn about libraries and their role in civic engagement, in a message to the deliberate listserv today. See below for opportunities at ALA Midwinter and beyond, including online resources. Note: ALA membership is not required to utilize or participate in the online resources listed below.

Civic engagement was recently adopted as a focus of the federal Institute of Museum and Library Services and the Urban Libraries Council. Many libraries – public and other – are positioning themselves as a neutral location to hold public conversations on topics of community concern. Find out what the buzz is all about, pick up some skills, and identify options for library programming! 

 —– Forwarded Message —–
From: Nancy Kranich <nancy.kranich at nyu.edu>
To: Civic Engagment MIG <DELIBERATE at ala.org>
Sent: Monday, January 9, 2012 12:34 PM
Subject: The Conversation Begins at ALA Midwinter–Dallas

Join the Conversation at ALA and Beyond.  …

The Conversation Begins Here…

ALA Midwinter Meeting, January 19-23, 2012 

World Café Conversations with Professor David Lankes

• ·Communities We Serve (Saturday, January 21, 1:00 – 3:00, Dallas Convention Center Room A1). Continue the conversation at: http://connect.ala.org/node/164466
  ·Transforming the Library Profession (Sunday, January 22, 1:00 – 3:00, DCC Room A1)  Continue the conversation at: http://connect.ala.org/node/164467 

ALA President’s Program Speaker, Richard Harwood of the Harwood Institute for Public Innovation (Sunday, January 22, 3:30, DCC Theater) 

Libraries Foster Civic Engagement Membership Initiative Group (Sunday, January 22, 11:00 – 12:30, DCC D169) 

________________________________________________________________________

Continue the Conversation… 

In your community:

• Deliberative Forums: How to Convene and Moderate – A free webinar presented by the ALA Center for Civic Life and ProgrammingLibrarian.org on Tuesday, February 28, 4 pm EST. More information: www.programminglibrarian.org 
• Make Your Library a Community Leader: Community Building through Civic Dialogue - A preconference to be held at the PLA National Conference, March 13-14, 2012. More information: www.placonference.org 
• Civic Reflection Builds Community Connections: A Program Model for Libraries – A preconference to be held at the ALA Annual Conference, June 21-22, 2012. More information: www.alaannual.org 

With your peers: 

• ALA Center for Civic Life Blog –  http://discuss.ala.org/civicengagement/1
• Libraries Foster Civic Engagement – http://connect.ala.org/node/64933  [To post a message, create an account. Anyone may read and participate.]
• ALA’s Civic Engagement listserv: deliberate@ala.org – To subscribe, visit lists.ala.org. [search for “deliberate”, click subscribe, enter email]
• Libraries and Civic Engagement survey – http://www.surveymonkey.com/s/LibraryCivicEngagement
• www.programminglibrarian.org – Online resources for making your library the center for civic and cultural life in your community [search “civic engagement”]

==============================

Nancy Kranich, Past President, American Library Association

Message from the staff of WebJunction:

Are you currently enrolled in one or more courses at WebJunction that you have not yet completed?

Our winter migration project is moving forward on schedule. The systems upgrade to WebJunction’s course catalog will impact any courses you do not complete by the end of January 2012. The upgrade will result in the loss of record of any incomplete courses. Records of all your completed courses will be retained, and you will still be able to print certificates for those.

To avoid losing any current course progress, please complete all enrolled courses by January 30, 2012. Any course still in your active My Courses list after that date will need to be re-added and restarted after the upgrade.

If you have any questions, please contact us at support@webjunction.org.

Update, 1/24/2012: New deadline = February 29, 2012

To avoid losing any current course progress, please complete all enrolled courses by February 29,  January 30, 2012. Any course still in your active My Courses list after that date will need to be re-added and restarted after the upgrade.

Yes, it’s true! WebJunction, and WebJunction Minnesota, are being updated and moving to a new platform in 2012. In case you missed it, the December 2011 issue of WebJunction’s Crossroads newsletter, carried this announcement of things to come.

This winter we will unveil a newly updated version of WebJunction.org! To address the rapid changes in web technology and your suggestions for improvements, we are moving WebJunction’s content to a new platform and streamlining the design. We will take advantage of this migration to weed outdated content, remove features and tools that are no longer useful, and refocus on topics that are most relevant to the 21^st century library professional. We will add a news feature that will bring you timely articles and links to current events in the library world; and we will create a space for you to share your stories of how your library is helping to transform your community.

As part of this update, all of our state library partner sites will join the central website. For members affiliated with a state partner, this means that when you visit www.webjunction.org you will find—in addition to nationally (and internationally) relevant resources—a special section for content and programs offered by your state library. With this change, access to self-paced courses will take place in dedicated space designed especially for partner-affiliated members to build and manage a learning plan.

Stay tuned for more!

By the way, WebJunction Minnesota is a collaborative effort of Minnesota State Library Services, a division of the Minnesota Department of Education; Minitex; and WebJunction. The federal Institute of Museum and Library Services, in conjunction with Minnesota State Library Services, which administers federal Library Services and Technology Act (LSTA) grants, supports the WebJunction Minnesota project.

1/5/2012
Noon – 1:00
The Information Diet: A History of the Diet (O’Reilly)
We’ll talk about obesity — where it comes from, and what’s been done to prevent it. Believe it or not, publishing and publishers have a lot to learn from the fields of food and Agriculture. Clay Johnson, author of The Information Diet, will explain the parallels between them in this live webcast presentation.

1/10/2012
1:00 – 2:00 p.m.
Organizational Storytelling for Librarians: Using Stories for Leadership, Community, and Advocacy (WebJunction)
Join us for this webinar to learn about the process of leading and managing through organizational storytelling. Librarians can use personal stories within the organization for leadership (tell them who you are and why you are here), team building (sharing your vision effectively, rediscovering and honoring the mission of the organization), and moving through change (honoring the past as you move toward the future; listening to others, communicating your goals through story). Learn how to “retool” storytelling with new concepts of organizational storytelling gleaned from business and other sectors, with specific examples and powerful tools to improve library communication and advocacy. Also hear effective library stories and learn tactics shared by “story” expert Robert McKee who uses screenwriting methods to bring truth and tension to storytelling. In this webinar, co-sponsored by ALA TechSource and WebJunction, hear how libraries tell their story to strengthen organizations, build community and to amplify the value they bring to their communities.

1/10/2012
2:00 – 3:00 p.m.
Digital Preservation Fundamentals: Text and Image Formats (Infopeople)
In the second part of our four-part series on Digital Preservation, this webinar will present and explain:

• the basic formats and standards used in digital text and digital image collections for libraries, archives, and museums
• the development of text and image formats
• the significant technical features that pertain to digital libraries.

Text formats and encodings introduced include ASCII, Unicode/UTF-8, and the family of standards around XML, including HTML, CSS, and EAD. Imaging topics include formats and standards, particularly TIFF, JPEG and JPEG2000, and PDF, as well as issues inherent in color management and compression. At the end of this one-hour webinar, participants will be able to make informed decisions about text and image digitization projects and revisit their planned or existing project with an eye to making sure they will be useful sustainable into the future. This presentation is the second in a series of four webinars. The first, “Digital Preservation: Fundamentals,” is available as an archive at: http://infopeople.org/training/digital-preservation-fundamentals.

1/10/2012
1:00 – 2:00 p.m.
Young Love: YA Romances for Guys and Girls (Booklist)
From steamy vampire stories to realistic tales of first love gone wrong, we offer something for every reader in this free hour-long overview of the genre. You’ll hear about past, present, and future trends from well-known YA librarians Jennifer Hubert Swan and Angelina Benedetti, along with new teen romance titles from Egmont USA. Don’t miss this program, moderated by Gillian Engberg, Booklist’s Books for Youth Editorial Director.

1/11/2012
2:00 – 3:00 p.m.
Grantseeking Basics (Grant Space)
Gain an introduction to the world of foundation fundraising. Are you a representative of a nonprofit organization? Are you new to fundraising? Do you want to learn how the funding research process works, and what tools and resources are available? Learn how to become a better grantseeker! In this class we will cover: what you need to have in place before you seek a grant; the world of grantmakers; the grantseeking process; and available tools and resources.

1/11/2012
10:00 – 11:00 a.m.
Linked Data and Libraries: What? Why? How? (NCompass Live)
In October of 2011, the Library of Congress released a statement outlining its efforts to move away from the MARC 21 format and toward another carrier for library data. According to the statement, “Linked Data principles and mechanisms” will be the focus of this project. You may be wondering, what is Linked Data? What could it mean for our library catalogs? How do we create Linked Data? In this session, Emily Nimsakont, the NLC’s Cataloging Librarian, will answer those questions and more.

1/11/2012
2:00 – 3:00 p.m.
Getting Things Done in Groups (Nonprofit Webinars)
What is the most effective way to create a motivating shared vision, and put legs to it? This webinar is for people who want to build productive and unified teams, without having to pull rank, nag, gang up against, or bribe anyone. The presenter will offer an overview of concepts along with several specific tools you can immediately use to promote dialogue and engagement among groups of stakeholders, such as staff, clients and volunteers. This webinar will empower you to empower the groups you work with.

1/12/2012
11:00 – Noon
Demystifying E-readers (Idaho Commission for Libraries and Washington State Library)
Join a panel to discover how E-readers are being handled in libraries in Idaho and Washington. Panelists will give an overview of E-readers in libraries and then libraries will share their success stories in implementing E-reader circulation and staff training. Log-in instructions will be sent to all participants before the webinar.

1/12/2012
Noon – 1:00 p.m.
Diagnosing and Repairing Difficult Problems in Windows 7 (O’Reilly)
It can be difficult enough finding out what’s gone wrong with windows 7 or a program, but some problems can be a nightmare to diagnose. In this webcast, Mike Halsey, the author of Troubleshooting Windows 7 Inside Out talks you through how to diagnose really stubborn and hidden problems in Windows 7, and explains how you can go about fixing them.

1/12/2012
2:00 – 3:00 p.m.
Intellectual Freedom: Basic training for new staff and a refresher for the rest of us (Infopeople)
A parent asks you to remove a book from the shelf because she feels it could harm her children. A library user complains that the current collection of magazines doesn’t include his political viewpoint and too much of a different one? What do you do? Learn techniques to approach these challenges and others, along with a firm background of intellectual freedom in libraries, including relevant laws and court cases. Webinars are free of charge and registration is only done on the day of the event on the WebEx server. No passwords are required.

1/12/2012
1:00 – 2:00 p.m.
Maps, Apps and Mobile Media Marketing! (eXtension Entrepreneurs and Their Communities)
Today’s customers use smartphones, tablets and other mobile devices to find businesses and points of interest; connect with companies and their friends; and make purchases from any location.  This webinar introduces various opportunities for entrepreneurs to use mobile media marketing to improve their visibility, connectivity, customer relationships and their bottom line. Participants will gain access to mobile media marketing examples and resources. No pre-registration is required. About 10 minutes prior to the start time simply go the Adobe Connect Pro meeting room at https://connect.extension.iastate.edu/etc-cop. You will be presented with a login screen that has an “Enter as Guest” option. Enter your full name then click “Enter Room” to join the conference.

1/17/2012
2:00 – 3:00 p.m.
Proposal Writing Basics (Grant Space)
Learn the key components of a proposal to a foundation. For those new to proposal writing, this class will cover:

• How the proposal fits into the overall grantseeking process
• What to include in a standard proposal to a foundation
• Tips for making each section of your proposal stronger
• What funders expect to see in your proposal and attachments
• Tips for communicating with funders during the grant process
• Additional resources on proposal writing, including sample proposals

1/17/2012
1:00 – 2:00 p.m.
New Year, New Reference (Booklist)
Join us for this free, hour–long webinar that will feature the latest in reference products—including print, database, and apps—from, Encyclopedia Britannica, Facts On File, and World Book. Booklist Reference and Collection Management editor Rebecca Vnuk moderates.

1/17/2012
2:00 – 3:00 p.m.
The Hopeful Workplace (Infopeople)
There’s a fair amount of doom and gloom out in library land, but futurist Joan Frye Williams and strategist George Needham are having none of it! These passionate library advocates believe that dealing with desperate economic times need not make us desperate. In this upbeat webinar, George and Joan will explore how we can get out of the rat race that says “do more with less” and shift our focus to hope-engendering ways to “do different with less.” They’ll offer practical techniques for improving your own job satisfaction and moving your organization in a more positive direction. Tune in to learn how we can all support each other, build trust and confidence, and develop services that recapture that feeling of success for ourselves and our communities. Webinars are free of charge and registration is only done on the day of the event on the WebEx server. No passwords are required.

1/18/2012
10:00 – 11:00 a.m.
Discovery Tools? You Can Compete With Google (NCompass Live)
Discovery tools that can be customized for your library can be a powerful alternative to Web search engines like Google. Dee Ann Allison, University of Nebraska – Lincoln, will show you how libraries can customize these tools to provide an Information Portal that brings together the best resources for our communities

1/18/2012
11:00 – Noon
The Feedback Dilemma: Why Is Something So Important So Hard to Do? (American Management Association)
As a manager, you know what good feedback should look like—in theory. But in practice, managers and leaders often find themselves doing some (or all) of these:

• Fretting about the conversation for days or even weeks
• Pussy-footing around the real topic hoping the employee will get the hint
• Breaking things when you’re trying to make them better
• Skipping the whole thing altogether thinking it will all just go away

What if having those tough conversations was just a whole lot less… tough? During this webcast we’ll look at the neuroscience of feedback—how our brains work and what that tells us about the art of management—and you’ll leave with a simple, practical tool that will help you turn the theory of feedback into regular practice.

1/18/2012
2:00 – 3:00 p.m.
Introduction to the State Electronics Challenge (State Electronics Challenge)
State, tribal, regional, and local governments are increasingly asked to reduce costs and achieve sustainability goals.  Energy conservation as a result of changing how you buy, use, and recycle computers is an easy and effective way to achieve this.  This Webinar is an opportunity to learn how to save energy as a result of participating in the State Electronics Challenge (www.StateElectronicsChallenge.net).  The Challenge is a free program that provides support and recognition to state, tribal, regional, and local governments for lifecycle stewardship of their computer equipment.

1/19/2012
2:00 – 3:00 p.m.
Caregiver Resources (Infopeople)
A recent study on caregiving reported a startling statistic: during any given year, more than 65 million people, (nearly 30% of the U.S. population), provide care for a chronically ill, disabled or aged family member or friend and spend an average of 20 hours per week providing that care. Other findings show that these efforts take numerous tolls on caregivers, including extraordinary time demands, financial burdens, and the physical and mental health status. Impacts on employers and the workplace are significant, in terms of lost productivity, reduced time at work, and increased health care costs. This webinar will give library staff practical knowledge about the information needs and the role of the caregiver. Topics to be covered will include what the caregiver needs to know and do – resources for: planning, decision making, working with the healthcare team, and day-to-day tasks required to care for the loved one.

1/24/2012
9:00 – 10:00 a.m.
Conducting a Capital Campaign: One Library’s Experience (Texas State Library)
Alpine Public Library undertook a capital campaign in 2006, and opened a new library building in December 2011. Join Paige Delaney, Director of the Alpine Public Library, and Kathy Bork, President of the Alpine Public Library Board, as they discuss their successful capital campaign, which they accomplished without any loans. Topics covered will include the initial community needs survey, identifying an architect and location, goal setting, raising the money, unexpected issues, lessons learned and getting settled in the new building.

1/25/2012
11:00 – Noon
Pillars of Leadership Trust (American Management Association)
Trust is a fundamental, bottom-line issue. Without it, leaders lose teams and organizations lose reputation, relationships, and revenue. But with trust, business moves faster, margins get bigger, and careers take off. International author, award-winning speaker, and thought leader David Horsager defines top leaders only being as being successful financially but also as having made a significant positive influence in the lives of those they served over a period of time. These leaders left individuals and organizations measurably better than they found them. What made these people and organizations unique? They all had one common trait—trust. Horsager found that trust is not a soft skill. It is a measurable competency that brings dramatic results. It can be built into an organization’s strategy, goals, and culture. In this Webcast, he offers a practical plan for developing effective leadership based on trust. Listen as he shares the key principles that unify teams, increase commitment, improve morale, and motivate productivity.

1/25/2012
Noon – 1:00 p.m.
Nonprofit Boards and Effective Governance (Nonprofit Webinars)
The nonprofit governing board has been described as an ineffective group of effective people. Trustees are recruited for their stature, skills or connections, and then are not fully engaged. Why do nonprofits so broadly fail to use their boards wisely? And how might they do better? We will look at four interrelated areas: membership (including recruitment, development, self-assessment), process (including structure, meetings), capacity, and fiduciary issues.

1/26/2012
2:00 – 3:00 p.m.
Mind Body Spirit Spring Announcement 2012 (Library Journal)
In a time of retrenchment and budgetary constraint across the publishing and library fields, reader interest in many aspects of religion and spirituality, both in the public forum and the private sphere, remains lively. This webcast presents a remarkable opportunity to get a glimpse into some the next season’s most important and intriguing titles in spiritual reading for a general readership. Representatives from Inner Traditions, Sounds True, New World Library and New Page Books will talk about their forthcoming titles, moderated by LJ’s Spiritual Reading columnist, Graham Christian.

1/31/2012
1:00 – 2:00 p.m.
Connecting With Struggling Readers (Booklist)
In this digital age, teachers and librarians need to be on the lookout for new ways to connect with readers—especially those who struggle. In this free, hour-long webinar sponsored by Orca Book Publishers and Saddleback Educational Publishing, a lively panel will discuss strategies and resources—both books and classroom materials—to help engage struggling readers. You’ll also hear tips and tricks from the field, suggestions for display techniques to improve library circulation, and much more. Booklist Books for Youth Senior Editor Ian Chipman moderates.

1/31/2012
1:00 – 2:00 p.m.
Developing and Maintaining E-Readers Policies and Procedures for Libraries (WebJunction)
As debates rage on about e-books, publishers and privacy, how are libraries approaching policies for managing e-readers? Join us for this webinar focused on the nuts and bolts of serving patrons with gadgets, including policies and procedures for libraries lending e-readers and for patrons using their own readers to access library e-book collections. Hear from a library who has e-reader policies and procedures in place, including how they review and update polices; and from a library who’s recently developed policies and procedures after researching and learning from many other libraries.

1/31/2012
10:00 – 11:00 a.m.
Outcome-Based Evaluation: How Their Money Makes a Difference (Texas State Library)
This Webinar will enable participants to articulate results (and predicted results) in a meaningful way to funders who want to know the difference their money makes in the lives of those served. Program managers are increasingly being asked to demonstrate that difference in an evidence-based manner, complete with statistical and anecdotal information. This Webinar is of particular relevance to anyone associated with writing or executing grant based programs. Presenter, Nan Carmack, is the Director of the Campbell County Public Library System in Virginia. She holds an MLIS from Drexel University and M.Ed. from Lynchburg College. Given her careers in non-profit and then library organizations, Carmack has realized the power of using grants to innovate and serve in an under-funded environment.

12/1/2011
Noon – 1:00 p.m. (CT)
Nonprofit Sustainability: Building Blocks to Organizational Success (Grantspace)
Learn how to enhance your organization’s competitiveness and strengthen its financial health. Nonprofit sustainability means more than just generating enough money to keep our organization afloat. In this class we will begin with the definition of nonprofit sustainability, and then we will cover each of the four key elements that contribute to long-term sustainability for an organization. Learn what you can do to increase your organization’s competitiveness and strengthen its financial health in the current economic climate.

12/1/2011
10:00 – 11:00 a.m. (CT)
Geocoding for Legislative Advocacy (Techsoup)
The Greater Philadelphia Cultural Alliance used the Cicero Legislative Information API on their website to help their constituents find their legislative districts and representatives. During this free webinar, find out how to match the addresses in your organization’s database to district IDs, district maps, and contact information of elected officials. This webinar is appropriate for nonprofits and libraries interested in geocoding and legislative matching. While the product does require some programming knowledge, we welcome anybody who makes technology decisions at an organization.

12/6/2011
1:00 – 2:00 p.m. (CT)
Free Windows 7 Curriculum: Basic Computer Training at Your Library   (WebJunction)
Looking to provide basic computer training for an adult audience? Learn more about the My PC Series, a completely free and fun, hands-on, jargon-free curriculum of computer classes developed by Microsoft for adult learners that aims to make this challenge a bit easier.  This new curriculum centers on Windows® 7 and Windows Live™ Essentials and is based on extensive audience and instructional research about how less tech-savvy adults want to learn new computer skills.

12/6/2011
3:00 – 4:00 p.m. (CT)
Education, Advocacy and Lobbying – Oh My!: What’s Allowed (and What’s Not) When Reaching out to Elected Officials (ALA)
Politicians, lobbyists and advocates alike use the terms “education,” “advocacy” and “lobbying” interchangeably.   But what do they all mean?  When associated with a government agency or a non-profit it can be very confusing to know what’s allowed – and what will land you in hot water.  In this session we’ll look at both the letter and the spirit of the law when it comes to lobbying and advocacy, as well as specific criteria you can use to assess your own situation.  Since local library supporters, whether staff, friends, trustee or board members, have the most influence in the legislative process, it’s important to know just how far you can go in connecting them with policymakers.  Believe it or not, you have more latitude than you think.  And, of course, as a private citizen no one can curtail your right to speak up and make a difference.

12/6/2011
2:00 – 3:00 p.m. (CT)
When the Clock Strikes 50:  Planning for Your Retirement (Infopeople)
We are confident that you’ve paid attention to your pension, but retirement is about more than the money.  In this webinar we will talk about the emotional, psychological, and social aspects of retirement.  Join us to learn how you can begin planning for a fun, meaningful and engaging Act III of life.  You’ve created or been involved in a strategic plan for your library, now create one for yourself. After this webinar, participants will be able to:

• Identify the differences between “old” and “new” retirement
• Understand the phases of retirement planning
• Know what it takes to have a happy, fulfilling life in retirement
• Know your personality style and the implications for retirement success
• Know what you should start doing now to prepare for a successful retirement

This webinar will last approximately one hour. Webinars are free of charge and registration is ONLY done on the day of the event on the WebEx server.

12/6/2011
1:00 – 2:00 p.m. (CT)
Lerner Publishing Group’s Spring 2012 Librarian Preview (Booklist)
Visit with Lerner Publishing Group’s editors as they unveil the new books they’ll be publishing in Spring 2012. Get the inside scoop on upcoming nonfiction, middle grade and YA fiction, graphic novels, and picture books for grades K-12. Plus, learn about new digital content, as well as free discussion guides, downloads, and websites that make lesson planning easy. Books for Youth senior editor Dan Kraus moderates.

12/6/2011
11:00 – Noon (CT)
900 and Counting: A Look into the Library Community’s Search for More than Basic Discovery (Library Journal)
Since their introduction in 2008, the baseline functionality for today’s discovery solutions has remained unchanged by library vendors across the industry: content coverage, facets and filtering, unified search results, and a simple user interface. Three years later, many libraries find themselves re-thinking their initial decisions on a discovery layer in order to respond to their users’ real needs.

12/7/2011
1:30 – 2:30 p.m. (CT)
Facebook Features Update (Common Knowledge)
In this interactive webinar, Common Knowledge highlight the newest features released from Facebook, explain their function and role in Facebook, and most importantly, dig into why and how they are valuable for nonprofits – for fundraising, marketing, communications, advocacy, events, etc. Along the way, they take your questions, talk over your suggestions, and explore your cool new ideas about the innovative, evolving, sometimes hectic world that is Facebook for nonprofits.

12/7/2011
2:00 – 3:00 p.m. (CT)
Building Digital Communities through Blogs and Social Networking (Infopeople)
To remain relevant in today’s world, libraries need to build an online presence. With the proliferation of technology advances, it’s not always easy to keep up with the latest trends or understand how to master the technology to use it effectively and efficiently. This one-hour webinar will focus on how you can build a digital community through the use of blogs and social networks. This webinar will last approximately one hour. Webinars are free of charge and registration is ONLY done on the day of the event on the WebEx server.

12/7/2011
11:00 – Noon (CT)
The High Cost of Poor Leadership: The three performance gaps you have to address (Webex Channels)
Poor leadership practices cost companies millions of dollars each year by negatively impacting employee retention, customer satisfaction, and overall employee productivity. In this webinar, Blanchard Program Director David Witt helps you take a closer look at the effect that leadership has in each of these three areas and what you can do to improve performance. Drawing on proprietary original research, you’ll learn which management techniques generate the best results and also look at some of the common cultural roadblocks that keep companies from implementing them. You’ll also learn how to overcome these obstacles and make the shift from knowing to doing. Organizations need to make sure that they are getting the best out of their people by providing strong, consistent, and inspiring leadership.

12/8/2011
Noon – 1:00 (CT)
The Challenging Business of Kids’ Apps  (O’Reilly)
The kids’ app market is rapidly expanding and getting better, with more choices every day. Great for kids and parents – challenging for developers. In this webcast, experienced developers will share hard won info on the kids’ app development space, including: Where to find resources and communities for developers, the differences between kids’ app market and the gaming market, How this platform can spread/accommodate lots of topics and genres, Working with authors, publishers, and other rights’ holders, Marketing tips and business tools to help navigate the world of kids’ apps.

12/8/2011
1:00 – 2:00 p.m. (CT)
New Roundtables for Collaborative Change (The TLT Group)
Online tools and other educational resources available for use in college courses are proliferating in variety, power, and accessibility.   However, many academics are not familiar with newer alternatives to the restrictive models of online education from the past (such as live video broadcasts, the distribution of video recordings, and text-dominated asynchronous discussion boards). Our Winter Symposium will adapt and demonstrate an effective planning and decision-making process designed for issues that require the expertise and support of an unusual variety of key stakeholders within a college or university – namely, the TLT Roundtable approach.

12/8/2011
1:00 – 2:00 p.m. (CT)
Training an Invisible Audience: Delivering Effective Webinars (TechSoup)
Interested in delivering webinars, but don’t know where to start? Har from TechSoup webinar program manager Kyla Hunt and independent library consultant, author, and trainer Stephanie Gerding on the basics of providing effective webinars.

12/12/2011
1:00 – 2:00 p.m. (CT)
Change Happens (InSync Training)
It’s been said that, “The “only people who like change are wet babies and busy cashiers.” In this session we’ll explore your own reactions/responses to change and look at ways to become more proactive and positive. We will also take a look at the elements of organizational change, strategies for dealing with the conflicts that inevitably occur, and the role you can play in being effective as change unfolds.

12/13/2011
1:00 – 2:00 p.m. (CT)
Public Libraries as Financial Literacy Providers (Center for Financial Security)
Join CFS Affiliate, Kristin Eschenfelder as she presents her research which examined the activities public libraries use to increase the financial literacy of their service populations. This will include an overview of an analysis of the finance-related hyperlinks contained on a sample of Wisconsin public library websites, findings of interviews with librarians about their perceptions of the challenges of offering financial-literacy based information and services while also summarizing the results of on-site and remote examinations of the physical collections at each library site where interviews were conducted. Discussants Billy Hensley of NEFE and Ken Hall of Fond Du Lac, WI Public Library will offer their in-the-field expertise.

12/13/2011
11:00 – Noon (CT)
The iPad and Communication Transitions for Young Adults  (Accessible Technology Coalition)
As children who use communication devices become young adults, their environments, needs, and interests are likely to change quickly and dramatically. The vocabulary and equipment that they have previously used will need to change accordingly. Because of the flexibility and “normalcy” of the iPad, it may be uniquely well suited to address these changes at a relatively low cost. This webinar will provide information on apps for the iPad that are well suited for the changing needs of the child as they transition from high school to higher education or a work environment

12/13/2011
1:00 – 2:00 p.m. (CT)
Hooked on Books: New Titles for the Newest Readers (Booklist)
Board books, picture books, beginning readers—all ideal for reading together and reading aloud. See the latest offerings from Holiday House, Gareth Stevens, and Simon & Schuster at this webinar designed to entice new book lovers. Booklist’s Children’s Books editor Ilene Cooper moderates.

12/13/2011
2:00 – 3:00 p.m. (CT)
What Will Happen When I’m Gone: Ensuring Knowledge Transfer to Your Successor (Infopeople)
Whether you are a senior leader in your organization or you have a job with some unique responsibilities at any level, you may be thinking about what it will take to replace your knowledge, skills, and wisdom. And if you’re not thinking about it, you should be! The wave of Baby Boomer retirements is beginning, and those employees who know why things work as well as the way things work will be leaving our libraries. How can we make sure we know the important things they’ve learned over the years? This webinar will last approximately one hour. Webinars are free of charge and registration is ONLY done on the day of the event on the WebEx server.

12/14/2011
1:00 – 2:00 p.m. (CT)
A Small But Powerful Webinar for Winning Big Support for Your Rural Library   (WebJunction)
Join us for an introduction to the revised edition of the popular Small But Powerful Guide to Winning Big Support for Your Rural Library, a new toolkit from the American Library Association’s Committee on Rural, Native, and Tribal Libraries of All Kinds, Office for Literacy and Outreach Services, and the Association for Rural and Small Libraries. This webinar will introduce you to the tips and strategies presented in the toolkit, share the experiences of a rural librarian who has built support for her library, and introduce you to some of the additional advocacy tools and resources from the American Library Association.

12/14/2011
10:00 – 11:00 a.m. (CT)
Brave New World (Wide Web): Job hunting in the 21st Century (NCompass Live)
Learn about the importance of effectively using LinkedIn and Twitter to connect and make job contacts, set up alerts, volunteer for projects, and other activities that just a few years ago were not part of this process. Job hunting has changed, and if you haven’t changed with it, you and your library customers are likely to miss opportunities.

12/14/2011
11:00 – Noon (CT)
Crucial Steps for Ensuring Project Success (American Management Association))
In this webcast, you’ll learn the two crucial steps that ensure successful projects. Without a solid foundation, projects are doomed from the start. Most problems can be traced to the earliest points of project inception—long before that delivery team is involved.  You Will Learn how to provide more accurate information when a project starts and creating a team of people that can work with your customer to set expectations and align stakeholders. 

12/15/2011
Noon – 1:00 (CT)
Choosing the Right Communications Mix (Idealware)
It doesn’t make sense to communicate through only one channel.  These days, it often makes sense to not only consider email, direct mail, and websites as potential channels, but also social networking sites, blogs, online communities, and more.  Which channels make sense to communicate what kind of messages, or to encourage action?  What’s actually working in what situations?  We’ll provide a decision making structure to help you define what makes sense for you.

12/15/2011
2:00 – 3:00 p.m. (CT)
Let’s Get Crazy! Library Programs On and Over the Edge (Infopeople)
It’s easy to get stuck in a rut and book the same old performers and speakers. Why not break out of your comfort zone and develop programs that are striking, original, and important! Start asking bigger questions in order to make a bigger impact in your community. But first – get thee to this webinar with other library staff who are reaching for the crazy switch! This one-hour webinar will be of interest to any library staff member involved in bringing programs to their community. Webinars are free of charge and registration is only done on the day of the event on the WebEx server.

12/15/2011
2:00 – 3:00 p.m. (CT)
Proposal Budgeting Basics (Grantspace)
Learn to prepare and present a budget in a grant proposal. This session, geared to the novice grantseeker, will cover such topics as: What is included under the “personnel” section and how to calculate it? What level of detail do you need to include for non-personnel expenses? How do you determine reasonable costs? What types of expenses are considered “overhead”? What other financial documents will funders want to see? Prior attendance at Proposal Writing Basics is strongly recommended. 

12/28/2011
10:00 – 11:00 a.m. (CT)
Tech Talk with Michael Sauers: A conversation with Sarah Houghton  (NCompass Live)
In this month’s Tech Talk we’ll be speaking with Sarah Houghton, the Librarian in Black and Assistant Director for the San Rafael Public Library, about a wide range of topics involving libraries and technology.

11/1/2011 11:00 – Noon
Getting Graphic: Graphic Novels in your Library (First Tuesdays, Washington State Library)
Develop a Graphic Novel collection, discover resources to keep yourself up to date, learn how to partner with your local comic book guy (or girl), and  uncover the educational value of comics.    

11/1/2011
1:00 – 2:00 p.m.
2011 Public Library Funding & Technology Access Study: Results, Trends, and Resources (WebJunction)
Over 8,400 urban, suburban, and rural libraries participated in the 2011 Public Library Funding & Technology Access Study, the largest and longest-running study of Internet connectivity in U.S. public libraries. In this webinar co-sponsored by ALA TechSource, the ALA Office for Research & Statistics, and WebJunction, you will learn the key findings of this study and how to interpret the data and emerging trends; access new advocacy and marketing tools including state profiles, issue briefs, and PR templates; and use the data to make the case for your library with elected officials and community stakeholders.

11/1/2011
1:00 – 2:00 p.m.
Reaching Reluctant Readers (Booklist)
Engaging the diverse group of children and teens labeled “reluctant readers” is an effort as challenging as it is common. In this free, hour-long webinar moderated by Books for Youth senior editor Ian Chipman, representatives from five publishers—ABDO, Abrams, Lorimer, Orca, and Saddleback—will present books that provide a combination of high-interest topics and accessible writing. Learn how to transform reading from a frustrating to a rewarding experience.   

11/1/2011
2:00 – 3:00 p.m.
Your Board and Fundraising (Grantspace)
This class helps you think through the process of getting your board involved with fundraising. We will cover the role of your board, why board members may be reluctant to fundraise and how to overcome these concerns, ways the board can participate in fundraising activities, tips for strengthening your fundraising board.

11/2-4/2011
All day
Library 2.011 World-wide Virtual Conference
The Library 2.011 conference is a unique chance to participate in a global conversation on the current and future state of libraries. Subject strands include the changing roles of libraries and librarians, the increasing impact of digital media and the e-book revolution, open educational resources, digital literacy, shifts from information consumption to production (Web 2.0), multimedia and gaming spaces, libraries as community centers, the growth of individualized and self-paced learning, the library as the center of new learning models, understanding users in the digital age, assessing service delivery, and defining leadership and information professional careers in a networked and changing world.  There are more than 100 programs to participate in.

11/2/2011
10:00 – 11:00 a.m.
Teach Them Where They Are: Online Learning for Patrons (NCompass Live)
For the past five years, libraries around the world have been training their staffs about online tools using the “23 Things” model. Over the past two years, Jennifer Koerber of the Boston Public Library has been developing a way to bring that kind of online training to library users as well. In this week’s session, Koerber will present one model for an informal online learning program for patrons & the general public. She will examine the possibilities and pitfalls, look at organizational tools that can scale to a large, diverse participant base, and show off the pilot program recently launched by the Boston Public Library. You’ll come away with relevant examples from the past few years, the latest developments, and ideas for bringing online learning to your library.    

11/2/2011
Noon – 1:30
Digitizing Hidden Collections: Success Stories from Small and Medium-sized Digitization Projects (American Library Association)
Although large-scale initiatives receive the lion’s share of the attention when we talk about digitization projects, countless small and medium-sized digitization projects are providing invaluable access to hidden collections from North American libraries, archives, and museums. Spurred by the OITP Perspectives paper, “Digitizing Hidden Collections in Public Libraries,” this 90-minute webinar is aimed at sharing success stories, best practices, and the lessons learned to encourage other successful projects.

11/2/2011
1:00 – 2:00 p.m.
Building Bridges #1: Principles of Advocacy (WebJunction)
Public library professionals know the importance of demonstrating their value to their local communities. Are you looking for inspiration to jump-start your own advocacy efforts? Join us to better understand how ongoing community advocacy supports the vital role your library plays in the community. Part of the OCLC Building Bridges Speakers Series.

11/3/2011
11:00 – Noon
DIY/Home Improvement Announcements (Library Journal)
With HGTV’s popular shows and Extreme Makeover: Home Edition showcasing shocking (and value adding) home transformations, readers continue to seek out practical guidance for home improvement. From plumbing to flooring to painting to wood work, DIY guides will save your readers time and money whether they’ve purchased a fixer-upper, are trying to sell an old home, or just want a more comfortable space to enjoy with their families.    

11/3/2011
2:00 – 3:00 p.m.
Digital Graphics – Yours, Mine and Ours. A guide to their legal use. (Infopeople)
Does your library have any protection when images that it posts on its website or social media sites start proliferating onto other sites without permission? This one-hour webinar includes a refresher and update to finding images in the public domain and asking permission for images that are copyrighted. Mary Minow , attorney, consultant, and former librarian, will introduce you to TinEye.com, a phenomenal reverse image search tool, provide a basic understanding of the legal protections the library’s images may have, and what they don’t have, and give sample language to use when asking permission to use an image, and to best ensure that the permissions given are legitimately from the copyright owner.   

11/4/2011
10:00 – 11:00 a.m.
Tech Tools with Tine: Skype (Texas State Library & Archives)
Please join us for a special series with technology trainer, Christine Walczyk, all about popular online tools. The series is meant to be short on talk about library context and higher concepts about social media. It’s really all about the tools themselves! Our aim is to demonstrate how to use one tool in each webinar in under 60 minutes with time for Q&A built in.

11/8/2011
Noon – 1:00 p.m.
Grantseeking Basics (Grantspace)
Learn how to become a better grantseeker! In this class we will cover: what you need to have in place before you seek a grant; the world of grantmakers; the grantseeking process; and available tools and resources.   

11/8/2011
1:00 – 2:00 p.m.
Continuing Focus on Series Nonfiction (Booklist)
Another free, hour-long installment of our ongoing and popular series nonfiction webinars for youth, showcasing presentations from three notable publishers in this high-demand genre: Scholastic Library Publishing, Crabtree Publishing Co., and Britannica. Moderated by Booklist’s Books for Youth senior editor Daniel Kraus.      

11/8/2011
2:00 – 3:00 p.m.
Graphic Novel Experts Discuss the Latest Trends and Hottest Titles (Library Journal)
 Join us for our graphic novel web cast to get a sneak peak at the best graphic novels hitting the shelves this fall and spring of 2012. Also listen to industry leaders from Kondansha, DC Comics and Archie Comics give their insights into what is happening within their own companies, and across the graphic novel industry.      

11/9/2011
10:00 -11:00 a.m.
Volunteers, A Link to the Community (Nebraska Library Commission)
Volunteers come from the community to serve, and go back into the community as ambassadors of the library. Annette Hall, TBBS Volunteer Services Coordinator, will show how you can plan every step of their volunteer experience to be the best it can be — from recruitment, selection, and training to supervision, evaluation, and recognition.    

11/9/2011
1:00 – 2:00 p.m.
Personal Stories: New and Forthcoming Memoirs, Biographies, and Autobiographies (Library Journal)
As we head into winter (a perfect time to curl up with a blanket and a book), take a look at some of the new and forthcoming titles from our featured publishers. Who knows, you may find the perfect memoir for a snowy day or the biography you know a patron, or even your mom, would love for the holidays. There’s a story for everyone. 

11/10/2011
10:00 -11:00 a.m.
Tech Tools with Tine: Zotero (Texas State Library & Archives)
Please join us for a special series with technology trainer, Christine Walczyk, all about popular online tools. The series is meant to be short on talk about library context and higher concepts about social media. It’s really all about the tools themselves! Our aim is to demonstrate how to use one tool in each webinar in under 60 minutes with time for Q&A built in.

11/10/2011
11:00 – Noon
Discovering Scholarship: Collaboration and content delivery for today’s scholars (Library Journal)
What are scholars’ research paths? How do they get to the content they need? With the multitude of platforms and publishers and aggregators in today’s online research landscape, navigating through the sea of content is increasingly challenging for researchers at every level as they try to find not just the right search results, but a satisfying research experience. Oxford University Press and Library Journal ask: How can libraries and publishers collaborate to deliver a successful research experience for scholars? Topics will cover collaborative publishing initiatives, discoverability and usage tools at the publisher and library level, and paths of inquiry in an ideal research environment.   

11/10/2011
1:00 -2:00 p.m.
“Wow, That’s Cool! What is it?” (WebJunction)
The Library of Virginia spent part of the last 12 months touring the Commonwealth with a van full of technology toys: e-readers, iPads, pocket video cameras and more, thanks to a grant from IMLS. This webinar, presented by Cindy Church of LVA and her Wow That’s Cool trainer Lisa R. Varga, will describe how the project evolved, the response of library staff who had never seen or touched the technology patrons were asking about, things they’d do exactly the same next time, and things they’d never do again. Join us and learn about the program from several perspectives: the administrator, the trainer, and the conference attendee.

11/15/2011
1:00 – 2:00 p.m.
Seeking Synchronicity: Virtual Reference Services (OCLC)
Attend this webinar to learn about our research findings that will inform future development and inspire effectiveness for virtual reference services. Lynn Silipigni Connaway, Ph.D., OCLC, and Marie L. Radford, Ph.D., School of Communication & Information, Rutgers, will discuss the key findings of their multi-year study that were recently published in the report, Seeking Synchronicity: Revelations and Recommendations for Virtual Reference. These findings indicate that today’s students, scholars and citizens are not just looking to libraries for answers to specific questions—they want partners and guides in a life long information-seeking journey. By transforming virtual reference (VR) services into relationship-building opportunities, libraries can leverage the positive feelings people have for libraries in a crowded online space where the biggest players often don’t have the unique experience and specific strengths that librarians offer.

11/16/2011
10:00 – 11:00 p.m.
Hey Kids! Look What We’ve Got!: Effective Marketing to Tweens and Teens  (Compass Live)
With the library taking a much deeper look at marketing itself in order to bring in patrons, this program will look specifically at the Teens and Tweens of the community and present effective means of marketing to them. Since this is a traditionally under served population in the library, we will be looking at what the research has to say for marketing to this group, as well as our own experiences with marketing to Teens and Tweens. Presented by Jake Rundle, Hastings Public Library.   

11/16/2011
11:00 – Noon
Cultivating Employee Work Passion: The New Rules of Engagement (Webex)
In this webinar, best-selling author Scott Blanchard will share the results of five years of primary research which uncovers the motivational factors that bring out the natural motivation inherent in people, get employees up-to-speed quickly in new roles, and remove roadblocks to performance. You’ll explore:  the leadership behaviors that build or erode Employee Work Passion, the High Road vs. The Low Road: Two approaches to managing performance, and the financial implications of poor leadership.

11/16/2011
11:00 – Noon
Maximizing the Mobile Opportunity (Library Journal)
Please join Greg Carpenter, CEO of Boopsie and Gary Kirk, President of TechLogic for a discussion on the mobile technology ecosystem, considerations for evaluating and designing web- and app-based solutions and ways librarians can stay ahead of the curve in a rapidly evolving mobile marketplace. Additionally, the speakers will talk about best practices for integrating mobile into a library’s existing infrastructure including RFID security, ILS systems and delivery of ebook collections.     

11/16/2011
Noon – 1:00 p.m.
Basic Web Accessibility: Understanding WCAG 2.0 (Accessible Technology Coalition)
As the most widely used international guidelines on web accessibility, and the basis for many federal and local standards, it’s important to understand WCAG. In this webinar, we’ll explore the relationship between WCAG 2.0, WCAG 1.0, and Section 508.   

11/16/2011
2:00 – 3:00 p.m.
Libraries and Economic Recovery: Supporting Entrepreneurs (Infopeople)
Times are tough, unemployment is up, and libraries have responded by expanding services to people who are looking for jobs. But how about addressing the needs of people who are creating jobs? Entrepreneurs, especially the “new creatives” – designers, chefs, writers, landscapers, crafters, techies, and other imaginative problem-solvers – are expected to play a leading role in the economic recovery. Consultants George Needham and Joan Frye Williams will describe what these job-creators need and how innovative libraries are leveraging existing assets to accommodate them. 

11/16/2011
2:15 – 3:15 p.m.
Google+  (Georgia Library Association)
In this session Michael Sauers, the Nebraska Library Commission’s Technology Innovation Librarian, takes you on a tour of Google+, Google’s latest attempt at creating a social network. At only a few months old it already has more than 50 million users and was designed with privacy in mind from the beginning. Is Google+ a Facebook killer? Is it something you should be paying attention to? Should your library be there? Michael will give his answers to these questions and more.

11/28/2011
1:00 – 2:00 p.m.
LYRASIS Technology Services Presents: Professional Development Classes & Consulting (LYRASIS)
This one hour free webinar will showcase the professional development, continuing educational opportunities LYRASIS Technology Services has to offer. Participants will meet the instructor(s) and hear about current and future educational offerings. During this session, participants will also hear about consulting opportunities and the types of projects available to them through LYRASIS Technology Services. 

11/29/2011
1:00 – 2:00 p.m.
A Page Turner: Gale’s All-New Digital book Experience (Booklist)
Gale Virtual Reference Library, a digital book platform, has been completely redesigned with a vibrant, more engaging navigation and new features that encourage users to stay longer, search deeper, and find what they need faster. Experience the new face of digital reference in this free, hour-long presentation that showcases how Gale has combined the greatest parts of the print experience with a Web-like design to create a one-of-a-kind digital reference resource.Booklist Reference and Collection Management editor Rebecca Vnuk moderates.

11/30/2011
11:00 – Noon
How Emotional Intelligence Drives Effective Leadership (American Management Association)
This webcast gives you a comprehensive overview of how emotional intelligence drives effective leadership. It explains, in a concise way, the brain-basis of leading yourself and others. The emphasis is on information that can be applied by any leader at any level. Distinct leadership styles will be discussed, along with their effects on the climate of a business. You will learn how to develop and implement emotional intelligence competencies in yourself and others, and how to manage emotions for optimal performance.