Category

Customer Service

Customer Service, Learning/CE
Customer Service From the Heart
June 9th, 2008 | Permalink | Comment?
Looking for something stimulating to help you launch a conversation with your colleagues about customer service? Don Reynolds (director, Nolichucky Regional Library, TN but formerly CKLS) posted these suggestions to the CLENE mail list:

http://www.stservicemovie.com/
Based on The Simple Truths of Service, inspired by Johnny the Bagger. (Don recommends you get out a hankie for this one.)

Then lighten things up with The Library Cheer at http://www.youtube.com/watch?v=7f0wfj3JBZg

Don’t forget these online courses on the WebJunction Kansas Course Catalog:
- UNT – Providing Excellent Customer Service in a Multi-Cultural Environment
- UNT – Managing Difficult Patrons with Confidence!
P.S. You might also want to look at, “Difficult Patron Behavior: Success Stories from the WebJunction Community.”

REMINDER: UNT Course enrollments will not be affected by the transition to the NEW WebJunction Kansas.