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Reference

• Continuous Learning, Reference

  Apply to Participate in Legal Information Conference

  January 5th, 2010 | Permalink | Comment?

  With funding from the Bill & Melinda Gates Foundation to the National Center for State Courts, the Self-Represented Litigation Network, in cooperation with Legal Services Corp., is presenting a two-day conference on January 11–12, in Austin, Texas, that addresses how public libraries can improve their patrons’ access to online legal information.

  The conference will be a unique opportunity to meet with public librarians and legal and court experts to discuss strategies for integrating access to legal information into your programs, including how to find the best content and tools, talk about the content with library patrons, form partnerships to develop content, share what you have learned, and advocate for the importance of public libraries as gateways to government information.

  The supporting material and information resulting from this conference will be published on WebJunction Illinois in the Legal Information section. 

  More information and how to apply…

• New @ WJ-IL, Reference

  What’s New @ WJIL: Focus on Virtual Reference

  September 15th, 2009 | Permalink | Comment?

  

  A digital branch or reference service brings human interaction to the computer age, so that patrons can get information and answers from library staff via digital communication tools such as email, chat, IM, and live online events. WJIL provides a host of resources for the library reaching out with virtual reference.

  Contents: Resources | Courses and Learning | Community | What could I do with…? | What’s New RSS Feed

  “What’s New” RSS Feed

  Want the latest “What’s New @ WJIL” to come to you? Add the RSS feed to your blog reader.
  [http://webjunctionworks.org/il/blog/index.php/category/new-wj-il/feed/]

  Resources

  Virtual Reference

  • The starting page for exploring WJIL resources related to this topic. From this page you can connect with resources such as Technical Standards, Publications, Quality Standards and White Papers.
  • Path: [Library Services » Information Services » Reference & Resources » Virtual Reference ]

  What is a Digital Branch Anyway?

  • A chapter from Library Technology Reports that introduces the concept of a digital branch and outlines the phases of developing and maintaining the library’s web presence.
  • Path: [Library Services » Information Services » Reference & Resources » Virtual Reference]

  Case Study: Washington State Virtual Reference Project

  • A look at how Washington State Library implemented a successful blended learning program for training virtual reference staff.
  • Path: [Library Services » Information Services » Reference & Resources » Virtual Reference]

  Statistics, Measures and Quality Standards for Assessing Digital Reference Library Services: An Introduction  

  • This presentation summarizes the final results from the Assessing Quality in Digital Reference Project, including an overview of the evaluation manual and selected key issues that the project identified. The presentation also discusses next steps in evaluating digital reference services and offers recommendations for how libraries can best implement and use the evaluation manual
  • Path: [Library Services » Information Services » Reference & Resources » Virtual Reference » Technical Standards]

  AskA Question Submission Forms

  • An overview of the types and features of question submission forms used by AskA services such as KidsConnect, the Internet Public Library, How Things Work, and Ask Dr. Math.
  • Path: [Library Services » Information Services » Reference & Resources » Virtual Reference » AskA Digests]

  Privacy Policies on K12 AskA Service Sites

  • An overview of privacy policies for K12 AskA services, includes resources for creating privacy policies. Path: [Library Services » Information Services » Reference & Resources » Virtual Reference » AskA Digests]

  Courses and Learning

  Digital Reference Summit: Be Where Your Users Are

  • Join this special 90 minute webinar to hear the latest implications, trends and tips in digital reference with a panel of special guests including: Stephen Francoeur, Information Services Librarian, Baruch College (NY); Susan McGlamery, 24/7 Reference Cooperative Director; and Alison Miller, Internet Public Library.

  Building the Digital Branch for the 21st Century - webinar archive

  • When was the last time your website was redesigned – three years ago? Last century? Join presenter David Lee King for Building the Digital Branch: Guidelines to Transform Your Website for the 21st Century, a webinar brought to you in special collaboration with WebJunction-Kansas and ALA TechSource.

  WJIL Course Catalog - Courses related to Virtual Reference

  Basic Web-Based Reference

  • Basic Web-based Reference will help the learner to provide basic web-based reference service involving e-mail and chat. The course addresses the advantages and disadvantages of online reference, gives step-by-step guidance, and provides tips and resources.

  Tools for the Reference Desk – AMIGOS Instructor led course

  • Do you want to learn how to implement Web technologies in your reference desk? This course explores a variety of online tools, from blogs, wikis, to free chat software and web-based platforms from which you can engage your users at the reference desk. Come learn how to utilize several free online tools in your reference activities. NOTE: This course is a live Instructor-led course consisting of 2 two hour sessions. Enrollment in this course is for fee. See details in the course description.

  Community

  AskAway Group on WJIL

  • Ask?Away Illinois is an Internet-based reference service that allows information seekers to interact online and in real time with a skilled librarian.  The service is available 24 hours a day, seven days a week.  Reference librarians from public, academic, school, medical, and other special libraries in Illinois staff the service in collaboration with librarians in Wisconsin and beyond for peek time and after-hour support. Join the AskAway Illinois librarians to share ideas and materials. The group may also be used to post announcements about the cooperative.
  • Path: [Illinois Center » Featured Statewide Initiatives » Ask?Away Illinois]

  What Could I do with…The Ask?Away IL Group?

  WJIL Groups provide a place for users with a common interest to exchange information and resources. If you are interested in joining the Ask?Away Illinois Group on WJIL, go to http://il.webjunction.org/86 and click on the “Join the Group.” You’ll find helpful resources such as the Chat Schedule, how to Request a Substitute, Steps to Participation in Ask?Away Illinois and Promotional Posters for marketing your Ask?Away virtual reference service.

• Reference

  Digital Reference Summit: Be Where Your Users Are

  August 6th, 2009 | Permalink | Comment?

  After a decade of adjustment, libraries are reaffirming their role as key information providers in this digital age. Call it what you will, libraries are providing digital reference, chat reference, virtual reference, online reference, synchronous reference, and now text message reference as part of their library’s suite of services.

  Join this special 90 minute webinar sponsored by WebJunction on September 30th (1:00 – 2:30 pm) to hear the latest implications, trends and tips in digital reference with a panel of special guests including: Stephen Francoeur, Information Services Librarian, Baruch College (NY); Susan McGlamery, 24/7 Reference Cooperative Director; and Alison Miller, Internet Public Library.

  For more information and to register visit L2.

• Reference

  Time is running out to join AskAway

  October 27th, 2008 | Permalink | Comment?

  The last day to join Askaway is November 1, 2008. If you are still wondering about whether to join, here are the Top 5 Reasons to join Ask Away:

  1. ACCURACY ~ reliable answers from professionals

  2. COVERAGE ~ 24/7 gives your patrons coverage after library hours

  3. FOLLOW UP ~ transcripts of chat sessions are emailed to patrons

  4. COST ~ lowest price of any virtual reference service

  5. JOIN NOW — PAY LATER when 2009 billing comes from LTLS

  The Ask Away deadline is fast approaching. DON’T DELAY. TIME IS SHORT. Contact Natalie Tagge at the ISL 217- 557-6329 ntagge@ilsos.net today.

• Illinois State Library, Reference

  AskAway Illinois Grant Ending

  September 22nd, 2008 | Permalink | Comment?

  The State Library wishes to thank all the libraries that have participated in AskAway Illinois, the highly successful 24/7 virtual reference program during the last two and a half years. Your support and dedication to the project has made AskAway the strong cooperative it is today.

  AskAway Illinois has been funded through an IMLS grant that ends December 31. As of January 1, 2009 AskAway Illinois will not be subsidized, and participating libraries will assume responsibility for the cost.

  As of January 1, 2009, AskAway will only be accessible from participating libraries’ chat forms. The statewide form currently accessible to all patrons from the AskAway state site will not exist once statewide service ends on December 31. OCLC is expected to deliver pricing for individual ILLINET libraries no later than November 15.

  We encourage libraries to participate in AskAway Illinois as the project moves into a sustainable future. If you have questions please feel free to contact Natalie Tagge or call 217-557-6329.

• General, News, Reference, Research, Resource Sharing

  Illinois Library Systems Offer Group Purchase of Wilson Select Database

  August 8th, 2008 | Permalink | Comment?

  Illinois Library Systems are pleased to announce a group purchase of the Wilson Select Plus database for 2008/2009. The pricing for this product provides a significant savings from list pricing and allows libraries to continue to provide excellent full text resources to the people of Illinois. In addition, OCLC and Wilson have agreed to turn the Wilson Select Plus database on for a trial period. This trial period will allow continuing access to your institution and provide you with a minimal amount of interruption in service. Pricing is based on library type and population served. Read full press release and complete agreement form.

  Post notification reprinted from nsls.info Newsletter, 8/8/08

• Reference

  Attention all Reference Aficionados

  April 16th, 2008 | Permalink | Comment?

  The RSF (Reference Services Forum) will be conducting a survey of anyone who is working in the reference services area of a library or has an interest in the reference services area of his or her library. The survey is designed to get feedback on how the RSF can improve its interaction with the library community.

  We want to hear from as many of you as possible. We hope you will take this opportunity to make your voices heard and help us to make the RSF a better means of serving your reference needs. The survey will be up and ready to go using Survey Monkey starting April 15th and running through the 31st of May. To participate in the survey, simply click here.

  We encourage everyone who is interested to take the survey and to please pass on the information about the survey to others whom you think would be interested. The more we hear about your needs the better the RSF can work on addressing them.

• Reference

  Try Ask?Away Illinois During Free Trial Period

  February 11th, 2008 | Permalink | Comment?

  Ask?Away Illinois is offering a free trial period now through May 15. There is no staffing required during the trial period. Transcripts and follow up options allow you to expand your patron reference services. Contact Natalie Tagge or log on to Ask?Away Illinois for more details.

• General, News, Reference

  Input from the Public Library Community for ILA Survey Requested

  November 28th, 2007 | Permalink | Comment?

  The ILA Executive Board has appointed a subcommittee to review and revise the publication “Serving Our Public: Standards for Illinois Public Libraries.” Input from the public library community is especially important.

  If you have any additional questions or concerns, please feel free to contact one of the co-chairs, Charm Ruhnke at charmruhnke@lcls.org or Cristy Stupegia at spartalib@hotmail.com. You may complete the survey online.

• Reference

  Ask?Away Free Trial Extended

  October 12th, 2007 | Permalink | Comment?

  If you’re a library that has yet to try the Ask?Away virtual reference service, you can sample it for free through December 15, 2007. The Illinois State Library has also announces a NEW free trial lasting from January 15, 2008-May 15, 2008.  Take advantage of this great opportunity to provide 24/7/365 reference service to your patrons.  Find out more about Ask?Away or contact Natalie Tagge at (217) 557-6329.

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