This week, the Illinois State Library spotlights: Danville Area Community College.
Education was not important to this learner when he was growing up. He dropped out of school in the 7th grade and eventually worked as an irrigation technician for a golf course in Texas while raising a family.
When he moved back to Illinois, the man decided to take the GED test to obtain a better job. When he began working with a tutor and participating in classes, he had difficulty with math homework. Every day he worked with a tutor for one to two hours. All of his tutors agree he is an amazing student. After much tutoring and encouragement, the man passed the GED test on his second try. He is eager to return to the workforce.
Looking for some magic to improve customer service in your library? The Disney Institute on Quality Service has set high standards for creating a quality customer experience and their ideas can be applied at your library. A panel of Colorado librarians attended the Disney Institute Quality Service preconference sponsored by ALA’s LearnRT at the annual conference in Anaheim in 2012. Since then, they’ve been waving their magic wands to improve customer service in Colorado libraries and they’d like to share their discoveries with you. Learn how to define quality service, set a common purpose for all library staff, and better understand your customers. You’ll walk away with ideas to make your library’s customer service sparkle.
This WebJunction webinar is presented in collaboration with ALA’s LearnRT. Did you attend the Disney Institute? Join this conversation and share your ideas and successes.
Presented by: Crystal Schimpf, Trainer, Colorado State Library; Elena Rosenfeld, Associate Director of Public Service, High Plains Library District; and Suzanne McGowan, Branch Manager, Anythink Wright Farms.
Thursday, December 12, 2012 ♦ 12 pm CST ♦ 60 min ♦ Cost $0
WebJunction Illinois will be rolling out a new blog series starting in January and we need YOUR help! This forthcoming series will provide new ideas, resources, and tools for innovative library programming.
We are currently looking for guest bloggers to contribute posts on the following topics:
- A detailed look at a successful (or unsuccessful) program and why it worked (or didn’t)
- Programming on a shoestring budget
- Working with community partners to create powerful programming
- Meeting community needs with programming
- A spotlight on an upcoming program in your library
Please email Lesley Zavediuk at: firstname.lastname@example.org, if you are interested in contributing.
The Illinois State Library’s popular On the Front Lines conference will return August 5-7, 2013 at the University of Illinois Springfield. “On the Front Lines” is designed to provide ‘front line’ library staff with training, technology tools and techniques to effectively and efficiently meet patron needs.
ISL consultants Karen Egan and Gwen Harrison will shortly begin organizing a conference planning committee. Contact Karen at email@example.com, 217-782-7749 or Gwen at firstname.lastname@example.org, 217-785-7334 if you are interested in taking part in the planning committee.
Please take a moment to complete a short survey to offer your suggestions on possible conference topics and speakers. Log on to http://www.surveymonkey.com/s/otfl-2013. The deadline to complete the survey is January 11.
The Illinois State Library is creating a new website where all regional library system member libraries will complete a mandatory annual online library certification. Membership in a library system is acknowledged by Administrative Rule as either developmental or full, and membership is required to qualify for both system services and programs/services offered by the State Library, such as grants. Both Reaching Across Illinois Library System (RAILS) and Illinois Heartland Library System (IHLS) have made completion of the annual certification a condition of system membership.
The certification will begin January 2 and will be open through March 31, 2013. WebJunction Illinois will be providing more information regarding the new online certification as it becomes available.
Please contact Pat Boze at email@example.com or 217-782-1891 if you have questions.
This week the Illinois State Library spotlights Association House of Chicago.
A mother and daughter began attending literacy classes at the Association’s El Cuarto Ano Family Literacy Program. When classes began, the daughter was unable to communicate with words. Instead, she would grunt, cry, or nod her head. Naturally, her ability to socialize with other children was reduced. While her mother worked toward completing her high school education, she worked on her communication skills. The mother helped her daughter as she became more aware of her expected developmental progress.
By the end of the school year, the daughter began to communicate through simple sentences, grew socially and emotionally, and began to play with other children. The family was introduced to the local public library and now uses the library as a valuable resource. The mother obtained her high school diploma, and was accepted to college where she began attending classes this past fall.
The PEARL (Promoting and Enhancing the Advancement of Rural Libraries) Project has been successful in helping Texas rural librarians reach out to groups and organizations in their communities and to raise visibility of and appreciation for their libraries. Community outreach plans, designed to identify and fill a need in the community, are at the heart of this unique model. The process is supported by an actionable template which leads participants from community assessment, through strategic planning, to implementation, and concludes with evaluating outcomes. This webinar, co-sponsored with WebJunction and the Association for Rural & Small Libraries, will explore the outstanding results achieved by participants in the PEARL project and share how community outreach plans have led to unexpected outcomes and some surprising results.
Presented by: Barbara Blake, Outreach Coordinator for the PEARL Project, University of North Texas; and Louise W. Greene, Association for Rural and Small Libraries, Board Member, and PEARL Mentor.
Thursday, December 6, 2012 ♦ 1 pm CST ♦ 60 min ♦ Cost $0
Try-It! Illinois, the Illinois State Library’s free 13th annual statewide electronic database trial, is underway through November 30. Try-It! Illinois offers the staffs and library users of the more than 5,000 ILLINET member libraries the opportunity to survey and evaluate a wide variety of electronic resources.
Log on to http://finditillinois.org/tryit/ for information on obtaining a login and password (right-hand column) and to see a list of this year’s databases and participating vendors.
If you have questions, please contact Gwen Harrison at firstname.lastname@example.org or 217-785-7334.
We hope you’ve enjoyed “WJIL ♥’s Library Trustees Month“. Many Illinois libraries are thankful to have such wonderful trustees.
This month we’ve provided an overview of all the resources WebJunction Illinois has to offer trustees. From free online courses to informative articles, we’ve got everything IL library trustees need to stay informed and prepared for the future.
What else would you like to see on our IL Trustees page? Let us know by leaving a comment below.
In the spirit of the Thanksgiving holiday, WebJunction Illinois would like to thank Illinois library staff for making this past year such a success. A lot of great things have happened this year, including our migration to a new platform!
Thanks to feedback from members like you, WebJunction Illinois continues to provide access to learning opportunities and training that will assist you in providing the best services possible!