On April 16 during a free one-hour webinar, we’ll show how to use the TechAtlas Event Tracker to track computer problems and solutions. You’ll see the software in action and have a chance to ask questions about using the tools.
Event Tracker is a tool within TechAtlas which allows users to create an online “help desk” so they can track all of the requests and solutions to computer troubles in the library. When a staff member reports the problem using the web-based form, TechAtlas notifies the designated technical support staff by e-mail. After the problem has been resolved, there is space in Event Tracker to include the solution. This creates a knowledge base that can be referred to later if the same problem occurs. It also helps you to stay on top of all the technology tasks that need to be completed in the library.