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Library Management

Continuing Education, Library Management
InfoPeople: Handling Challenging Situations: What Do I Do Now? Part II of II
May 8th, 2013 | Permalink | Comment?

Handling Challenging Situations 2 of 2

*Are staff uncomfortable with library users they perceive to be homeless?
*Are you looking for ways to reach users in need of social services?
*Is your library a model for others hoping to provide wider services?

A partnership between the San Francisco Public Library and the local Department of Public Health resulted in the placement of a social worker at the Main Library to link users to housing and social services. Eventually a job-training component was added, providing opportunities to develop marketable skills for people who had been homeless. Meet and hear the story of a library outreach worker who helps herself by helping others.

At the end of this webinar, participants will:
*Know the basic library behavior guidelines for homeless and mentally ill users
*Learn about successful outreach and job training opportunities for homeless library users
*Have strategies for helping people unreceptive to offers of help

This webinar will be of interest to library front-line staff, primarily in public libraries but useful no matter the setting.

Tuesday, May 21, 2013
3:00 p.m. – 4:00 p.m.
Online

For additional details and registration information visit: InfoPeople: Handling Challenging Situations: What Do I Do Now? Part II of II
Continuing Education, Library Management
InfoPeople: Handling Challenging Situations: What Do I Do Now? Part I of II
May 2nd, 2013 | Permalink | Comment?

Handling Challenging Situations 1 of 2

*Is your library staff overwhelmed by users behaving badly?
*Does your code of conduct sufficiently address users’ inappropriate behaviors?
*Are staff resentful of having to act as de facto social workers?

To a great extent, libraries’ users behave within the framework of acceptable social norms. But a subset of users in all libraries – large, small, urban, rural, suburban, special and academic – behave outside these norms, placing stress on the staff and other users. Whether the behaviors are exhibited by those who are homeless, mentally ill or just plain rude, providing your staff with limit-setting and self-care skills can turn challenging situations into empowering ones. San Francisco Public Library has turned to other City agencies to assist staff in gaining skills and strategies for responding to these situations.

At the end of this webinar, participants will:
*Be able to identify at least 3 reasons why it is important to set limits with users.
*Be able to share with co-workers at least 3 effective strategies on how to set limits with users.
*Be able to articulate the importance of the concept of self-care and be familiar with self-care strategies following a difficult interaction with a user.

This webinar will be of interest to library front-line staff, primarily in public libraries but useful no matter the setting.

Please note: Part Two of this series will be presented Tuesday, May 21, 2013 at 12 Noon Pacific.

Tuesday, May 14, 2013
3:00 p.m. – 4:00 p.m.
Online

For additional details and registration information visit: InfoPeople: Handling Challenging Situations: What Do I Do Now? Part I of II
Library Management, Statistics
Make Charts for Your Library, the Easy Way
February 20th, 2013 | Permalink | Comment?

One of the great benefits of the Annual Report submissions by Connecticut Public Libraries are the suites of charts made available by these Automatic Chart-Makers. Download the Excel files and you can create charts that compare your library to other libraries like yours, or provide charts showing your library’s trends over time. No Excel skill required at all. Are you completely allergic to Excel? If so, then ask that the chart suites be sent to you. Either way, this benefit makes all that statistics-gathering seem worthwhile.
Continuing Education, Libraries and Technology, Library Management
InfoPeople: QR Codes: Bridging the Print-to-digital Divide
January 11th, 2013 | Permalink | Comment?

QR codes (quick response codes) have been around for almost two decades now and libraries are beginning to use them to reach out and provide information and services. They are an excellent and inexpensive way for libraries to move their content and services out into busy public spaces, such as transportation hubs, mass transit vehicles and other local cultural and social institutions.

During this webinar we will explore current and potential uses of QR codes in libraries of all types while using the real-world experiences at the Contra Costa County Library as the primary examples and case studies.

We will cover the:
*”Snap and Go” and “Discover and Go” projects
*Emerging best practices for QR Codes in libraries
*Limitations, problems and professional backlash to their use.

At the end of the webinar participants will understand:
*The origins, purpose, and various uses worldwide of QR codes.
*Technical requirements and best practices for generating and using QR codes.
*The current and potential uses of QR codes in libraries.
*How QR codes fit into the broader mobile revolution.
How libraries are using QR codes effectively.

This webinar will be of interest to administrators, and library and IT staff in all types of libraries interested in using QR codes to advance the library’s mission.

Thursday, January 17, 2013
3:00 p.m. – 4:00 p.m.
Online

For additional details and registration information visit: QR Codes: Bridging the print-to-digital divide
Continuing Education, Library Management
InfoPeople: Keeping Your Library Safe: Black Belt Librarians
December 28th, 2012 | Permalink | Comment?

•Are your attempts to control your library’s environment successful?
•Do your staff feel confident with implementing security policy?
•Are you really in charge of your library, or are the patrons in charge of you?

These questions and more will be answered during Warren’s frank and direct session on the essential elements you need to make your security program effective. During this hour, Warren will take the academic theory of security and show you how to actually apply it in the real world.

At the end of this webinar, participants will be able to:
•understand and correct existing security policy
•define what makes a real-world security program work
•form rules and guidelines for library conduct
•empower front line staff to control the library environment

This webinar will be of interest to all levels of library staff, from those on the front lines of customer service interaction to those in administration and management, in all types of libraries.

Tuesday, January 8, 2012
3:00 p.m. – 4:00 p.m.
Online

For additional details and registration information visit: InfoPeople: Keeping Your Library Safe
Continuing Education, Library Management, Reference
OCLC: What Would Walt Do?: Quality Customer Service for Libraries
December 2nd, 2012 | Permalink | Comment?

Looking for some magic to improve customer service in your library? The Disney Institute on Quality Service has set high standards for creating a quality customer experience and their ideas can be applied at your library. Our panel of Colorado librarians attended the Disney Institute Quality Service preconference sponsored by ALA’s LearnRT at the annual conference in Anaheim in 2012. Since then, they’ve been waving their magic wands to improve customer service in Colorado libraries and they’d like to share their discoveries with you. Learn how to define quality service, set a common purpose for all library staff, and better understand your customers. You’ll walk away with ideas to make your library’s customer service sparkle.

This WebJunction webinar is presented in collaboration with ALA’s LearnRT. Did you attend the Disney Institute? Join this conversation and share your ideas and successes.

Wednesday, December 12, 2012
2:00 p.m. – 3:00 p.m.
Online

For additional details and registration information visit: OCLC: What Would Walt Do?: Quality Customer Service for Libraries
Continuing Education, Library Management
OCLC: Outreach Programs in Rural Communities: Simple Steps for Results
November 30th, 2012 | Permalink | Comment?

The PEARL (Promoting and Enhancing the Advancement of Rural Libraries) Project has been successful in helping Texas rural librarians reach out to groups and organizations in their communities and to raise visibility of and appreciation for their libraries. Community outreach plans, designed to identify and fill a need in the community, are at the heart of this unique model. The process is supported by an actionable template which leads participants from community assessment, through strategic planning, to implementation, and concludes with evaluating outcomes. This webinar, co-sponsored with WebJunction and the Association for Rural & Small Libraries, will explore the outstanding results achieved by participants in the PEARL project and share how community outreach plans have led to unexpected outcomes and some surprising results.

Thursday, December 6, 2012
2:00 p.m. – 3:00 p.m.
Online

For additional details and registration information visit: OCLC: Outreach Programs in Rural Communities: Simple Steps for Surprising Results
Library Development, Library Management
Advocate for Libraries
October 24th, 2012 | Permalink | Comment?

WebJunction Connecticut has compiled a list of links to Advocacy Resources that are useful for advocating for libraries in general or for your library in particular. Many of these resources are short pamphlets and flyers that you can print and disseminate in your library or at meetings. There are also links to archived presentations and webinars to help you learn some of the tricks in advocating for your library.
Continuing Education, Library Management
ALA: Driving Advocacy with Data
October 11th, 2012 | Permalink | Comment?

Learn how to navigate the 2012 Public Library Funding & Technology Access Study (PLFTAS) for impactful advocacy at the local level during the free webinar.

Attendees will learn how to interpret the latest data and emerging trends; access new advocacy and marketing tools, including state profiles, issue briefs and PR templates; and use the data to make the case for your library with elected officials and community stakeholders.

Presenters include: John Carlo Bertot, Ph.D., professor and co-director of the Information Policy & Access Center in the College of Information Studies at the University of Maryland and the architect of the PLFTAS survey, design, methodology and analysis; Judy Hoffman, project manager for PLFTAS at ALA’s Office for Research and Statistics; and Charlie Parker, executive director of the Tampa Bay Library Consortium.

The combination of national and state statistics, your library’s statistics and real-life examples provide the basis for truly powerful stories. Local and state libraries across the nation have utilized national and state data from the PLFTAS to help craft effective advocacy and marketing messages. Funded by the Bill & Melinda Gates Foundation and ALA, the study is the largest and longest running of Internet connectivity in U.S. public libraries. Results and resources are available at http://www.ala.org/research/initiatives/plftas

Thursday, October 18, 2012
3:00 p.m. – 4:00 p.m.
Online

“Driving Advocacy with Data” is sponsored by the ALA Committee on Library Advocacy and the Office for Research and Statistics.

For additional details and registration information visit: ALA: Driving Advocacy with Data
Continuing Education, Library Management
OCLC: “That’s Not What I Said!”: Foundations of Interpersonal Communication
June 13th, 2012 | Permalink | Comment?

Our personalities affect how we view and relate to the world. Each of us have different learning and communication styles, fears, insecurities and defense mechanisms. This presentation will provide you with the tools to recognize your own and others’ differences and become more aware of how they affect your relationships with customers and co-workers.

Presented by:
Melissa Powell (Librarian, biblioease.com)

*If you require Closed Captioning in order to attend this webinar, please contact Jennifer Peterson by June 13 petersoj@oclc.org.

Tuesday, June 19, 2012
1:00 p.m. – 2:00 p.m.
Online

For additional details and registration information visit: OCLC: “That’s Not What I Said!”: Foundations of Interpersonal Communication

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Library Management

Continuing Education, Library Management

InfoPeople: Handling Challenging Situations: What Do I Do Now? Part II of II

Continuing Education, Library Management

InfoPeople: Handling Challenging Situations: What Do I Do Now? Part I of II

Library Management, Statistics

Make Charts for Your Library, the Easy Way

Continuing Education, Libraries and Technology, Library Management

InfoPeople: QR Codes: Bridging the Print-to-digital Divide

Continuing Education, Library Management

InfoPeople: Keeping Your Library Safe: Black Belt Librarians

Continuing Education, Library Management, Reference

OCLC: What Would Walt Do?: Quality Customer Service for Libraries

Continuing Education, Library Management

OCLC: Outreach Programs in Rural Communities: Simple Steps for Results

Library Development, Library Management

Advocate for Libraries

Continuing Education, Library Management

ALA: Driving Advocacy with Data

Continuing Education, Library Management

OCLC: “That’s Not What I Said!”: Foundations of Interpersonal Communication