Our personalities affect how we view and relate to the world. Each of us have different learning and communication styles, fears, insecurities and defense mechanisms. This presentation will provide you with the tools to recognize your own and others’ differences and become more aware of how they affect your relationships with customers and co-workers.

Presented by:
Melissa Powell (Librarian, biblioease.com)

*If you require Closed Captioning in order to attend this webinar, please contact Jennifer Peterson by June 13 petersoj@oclc.org.

Tuesday, June 19, 2012
1:00 p.m. – 2:00 p.m.
Online

For additional details and registration information visit: OCLC: “That’s Not What I Said!”: Foundations of Interpersonal Communication