Wondering what people are saying about your library on Twitter or other social media platforms? Join Meg Canada, Senior Librarian, Social Media and Public Training Coordinator at Hennepin County Library (MN) to learn about tools you can use to track and engage your customers (and non-customers). Meg will introduce tools, tips, and tricks for monitoring the Twitter-verse and other sites to capture what people are saying – the good, bad, and ugly and how you can respond.

Wednesday, June 30, 2010
11:00 a.m. – 12:00 p.m.
Online

For additional details and registration information visit: Managing Your Library’s Online Reputation